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Privacy Policy

1. Who We Are

MediPilot is a medication management and compliance platform designed for NDIS providers and support teams.

If you have any questions about this Privacy Policy or your data, you can contact us at:

Email: support@medipilot.com.au

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Organisation/business name

  • Job title

  • Billing information

  • Login credentials

Participant & Medication Information

Depending on how MediPilot is used by your organisation, we may collect:

  • Participant names

  • Medication details

  • Medication administration records

  • Incident reports

  • Support notes

  • Compliance documentation

  • Appointment or support scheduling information

Device & Usage Information

We may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • App usage activity

  • Login times

  • Error logs and diagnostics

Marketing & Communication Information

If you subscribe to updates or complete forms on our website, we may collect:

  • Email address

  • Organisation information

  • Marketing preferences

3. How We Use Your Information

We use your information to:

  • Provide and improve MediPilot services

  • Manage user accounts

  • Process subscriptions and payments

  • Deliver customer support

  • Monitor platform performance and security

  • Send important service notifications

  • Improve compliance and reporting features

  • Communicate updates, new features, or support information

  • Meet legal and regulatory obligations

We do not sell your personal information.

4. Storage & Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Security measures may include:

  • Secure cloud infrastructure

  • Encrypted connections (SSL/HTTPS)

  • Access controls and authentication

  • Secure data storage practices

  • Regular monitoring and maintenance

While we take security seriously, no online platform can guarantee absolute security.

5. Sharing of Information

We may share information:

  • With authorised users within your organisation

  • With trusted service providers who help operate MediPilot

  • When required by law or regulatory authorities

  • To protect the rights, safety, or security of MediPilot, users, or others

We do not sell or rent your data to third parties.

6. Third-Party Services

MediPilot may use third-party providers including:

  • Payment processors

  • Cloud hosting providers

  • Analytics providers

  • Email communication services

These providers may process information on our behalf and are required to handle data securely.

7. Cookies & Analytics

Our website may use cookies and analytics tools to:

  • Improve user experience

  • Understand website traffic

  • Monitor platform performance

  • Support marketing activities

You can usually disable cookies through your browser settings.

8. Data Retention

We retain information only as long as necessary to:

  • Provide services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

Organisations using MediPilot are responsible for managing and deleting participant data where required under applicable laws and regulations.

9. Your Rights

Depending on your location and applicable laws, you may have rights to:

  • Access your information

  • Correct inaccurate information

  • Request deletion of information

  • Withdraw consent

  • Request a copy of your data

To make a request, contact:
support@medipilot.com.au

10. Children’s Privacy

MediPilot is not intended for direct use by children. We do not knowingly collect personal information directly from children without appropriate authorisation.

11. International Data Transfers

Your information may be stored or processed on servers located outside Australia. By using MediPilot, you consent to these transfers where necessary to provide the service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website and within the MediPilot platform where appropriate.

Continued use of MediPilot after changes are made constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

MediPilot Support
Email: support@medipilot.com.au

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