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Terms & Conditions

MediPilot

Last Updated: May 14, 2026

These Terms & Conditions (“Terms”) govern your access to and use of MediPilot’s website, software, applications, and services (“Services”).

By accessing or using MediPilot, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, you must not use MediPilot.

1. About MediPilot

MediPilot is a medication management and compliance platform designed for NDIS providers and support organisations.

References to “MediPilot”, “we”, “our”, or “us” refer to MediPilot and its operators.

2. Eligibility

By using MediPilot, you confirm that:

  • You are authorised to use the platform on behalf of yourself or your organisation

  • All information you provide is accurate and current

  • You will use the platform in compliance with applicable laws and regulations

3. User Accounts

To access certain features, you may be required to create an account.

You are responsible for:

  • Maintaining the confidentiality of your login credentials

  • Restricting access to your account

  • All activity that occurs under your account

You must notify us immediately if you believe your account has been compromised.

We reserve the right to suspend or terminate accounts that breach these Terms.

4. Acceptable Use

You agree not to:

  • Use MediPilot for unlawful purposes

  • Attempt to gain unauthorised access to systems or data

  • Upload malicious software or harmful content

  • Interfere with platform security or functionality

  • Misuse participant or medication data

  • Copy, resell, or exploit the platform without permission

5. Medical & Compliance Disclaimer

MediPilot is designed to assist organisations with medication management and compliance workflows.

MediPilot does not provide:

  • Medical advice

  • Clinical diagnosis

  • Emergency services

  • Professional healthcare recommendations

Users and organisations remain fully responsible for:

  • Medication administration practices

  • Clinical decisions

  • Compliance with NDIS standards and applicable laws

  • Accuracy of records entered into the platform

MediPilot should not replace professional judgement or internal organisational procedures.

6. Data & Responsibility

You retain ownership of the data you upload or enter into MediPilot.

You are responsible for:

  • Ensuring you have lawful authority to store and manage participant information

  • Maintaining accurate records

  • Managing user permissions within your organisation

  • Complying with privacy and health information laws

We may remove content that breaches these Terms or applicable laws.

7. Subscription & Billing

Certain features of MediPilot may require a paid subscription.

By subscribing, you agree that:

  • Subscription fees are billed in advance unless otherwise stated

  • Fees may change with reasonable notice

  • Failure to pay may result in restricted access or suspension

Unless required by law, subscription fees are non-refundable.

8. Trial Periods

If a free trial is offered:

  • Trial access is temporary

  • We may limit features during the trial period

  • We may suspend or end trial access at any time

At the end of the trial, continued access may require a paid subscription.

9. Service Availability

We aim to keep MediPilot available and functioning reliably, however:

  • We do not guarantee uninterrupted access

  • Services may occasionally be unavailable due to maintenance, updates, or technical issues

  • Features may change over time

We reserve the right to modify or discontinue features without liability.

10. Intellectual Property

All MediPilot branding, software, content, logos, designs, and intellectual property remain the property of MediPilot unless otherwise stated.

You may not:

  • Reproduce or distribute platform content without permission

  • Reverse engineer or attempt to copy the software

  • Use MediPilot branding without written approval

11. Limitation of Liability

To the maximum extent permitted by law:

  • MediPilot is provided “as is” and “as available”

  • We make no guarantees regarding uninterrupted operation or error-free functionality

  • We are not liable for indirect, incidental, or consequential damages

  • We are not responsible for losses resulting from incorrect data entry, user error, or misuse of the platform

Your use of MediPilot is at your own risk.

12. Indemnity

You agree to indemnify and hold harmless MediPilot, its owners, staff, affiliates, and partners from any claims, damages, liabilities, or expenses arising from:

  • Your use of the platform

  • Breach of these Terms

  • Violation of applicable laws or regulations

13. Termination

We may suspend or terminate access to MediPilot if:

  • These Terms are breached

  • Payment obligations are not met

  • Use of the platform creates security, legal, or operational risks

You may stop using MediPilot at any time.

14. Privacy

Your use of MediPilot is also governed by our Privacy Policy.

By using the platform, you acknowledge that you have read and understood the Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be published on our website or within the platform. Continued use of MediPilot after changes are published constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising from the use of MediPilot will be subject to the jurisdiction of the courts of New South Wales.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

MediPilot Support
Email: support@medipilot.com.au

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